FAQs – Maann

We do not offer free delivery on any orders.
We aim to deliver your order as quickly as possible! While we take extra care with packaging and safety, our standard delivery window is 5–7 business days.

(Saturdays, Sundays, and public holidays are not considered business days.)
If you have any questions regarding your order or its dispatch, reach out to us:
- WhatsApp / Call: +91 99023 01970
- Email: maanndecor@gmail.com
- Timings: Monday to Sunday | 9:30 AM – 5:30 PM IST
All orders are processed and shipped from our warehouse in Bangalore, India.

We currently do not offer store pick-up facilities.
Unfortunately, once orders are placed, we cannot combine them due to regulatory and compliance requirements. Shipping charges apply to each order (unless eligible for free shipping).
- If a product isn’t visible on the site, it may be out of stock. Click the “Notify Me” button to get updates when it’s back.
- Detailed information about fabric, material, or specifications is available on each product’s description page.

If you receive a damaged, defective, incorrect, or missing item, please email us at maann.decor@gmail.com within 48 hours of delivery along with clear product images.
We will arrange a reverse pick-up at no extra cost. Upon inspection at our warehouse:
- A replacement will be sent if available.
- If a replacement isn’t available, we will issue a credit note for the full value of the product.
Orders are not eligible for cancellation once placed. However, if you face issues such as receiving a damaged or incorrect product, please contact us within 48 hours.

Please ensure that returned products are:
- In their original packaging with invoice, labels, tags, authenticity cards, bags, and boxes intact.
- Unused, unwashed, and undamaged.

We currently do not offer COD. All payments must be made online.
Your payment is safe! Occasionally, technical issues at the payment gateway may cause delays. The amount is usually credited back within 24 hours. If the payment goes through, we will either confirm your order or process a refund.

- If you see a payment failure message, retry placing the order.
- If your card is declined, check your balance, card validity, or try clearing your browser cache and using a different payment method.
Please email us screenshots of the transactions at maanndecor@gmail.com, and we’ll resolve the issue.

(Customer care timings: Monday–Friday, 9:30 AM – 5:30 PM IST)

Yes, you can update your address before the order is invoiced or dispatched. Once dispatched, the address cannot be changed.

Due to high order volumes, gift wrapping is only available for customised orders. Please email us for assistance.

If your purchase qualifies for a return or exchange and a replacement is unavailable, we will issue a credit note to the registered email address.
- Credit notes are valid for 6 months from the date of issue.
- Refunds are not offered unless otherwise stated.

Frequently Asked Questions